HP to offer Avaya’s unified communications solutions in new partnership

A new partnership between Avaya and Hewlett-Packard will see HP offer Avaya's energy efficient communications solutions as part of its HP Helion cloud services suite.

The new five-year agreement was announced on Tuesday and will mean that Avaya’s unified communications (UC) and contact centre (CC) offerings will be included in the Helion suite.

The agreement will also see a portion of the Avaya Private Cloud Services (APCS) organisation transition to HP's Enterprise Services division.

Joe Manuele, vice president, Service Provider and Systems Integrator Alliances and Global Cloud Go-To-Market at Avaya said: "We are in the midst of a huge transformation. If you look at the market dynamics, our customers are really moving from capex to opex [models] and this is really fueling our growth. We really see this opportunity measured in the hundreds of millions of dollars over the next five years. It's a significant opportunity and it's one that both companies are really excited about."

The new agreement is an extension of an existing partnership between the two companie with HP, already an Avaya Global Platinum Partner,  launching its HP Customer Engagement as a Service (CEaaS) offering, marrying its enterprise cloud technology with Avaya's contact center solution.

David Dowse, HP practice leader for unified communications and collaboration: "I'm excited about this deal. I think it's an obvious match up of strengths between the two companies, and I think the market is looking for something like this and looking for a big-scale service provider and a product company like Avaya to get together."

The partnership will also see HP migrate all of its Enterprise Services contact centers to the latest Avaya Customer Experience Management (CEM) technology, which includes new capabilities for tracking customer interactions across mobile devices, social media and other next-generation channels.